We are currently about 20% into the program, I must say that I am extremly satisfied. We have already seen well over a 100% return on investment and yet we have 80% of the program to go.

I took an idea that I got at the training session and cross-trained all the employees in my department to cover any position at any time. As a result, order processing, dock receiving, and shipping functions are now always covered, and we provide customer service without interruption.

Using an idea from customer service training, I led a discussion on how to improve the packaging of our shipments with my team. As a result, we have improved the packaging, improved the accuracy of what we ship, improved customer satisfaction and have improved the efficiency of our team.

Your team really seems to go out of their way to show concern and to be helpful. The professional investment that our American Airlines managers are making will serve as an excellent enhancement to their career dimensions.

In particular, we are impressed by the flexibility of the package. Not only does each topic 'stand alone' but can be used in a variety of ways. … Several managers have borrowed the recordings to reinforce the learning points at times which are most suitable to them.

In my opinion, the Preview Seminar which gave us the opportunity to sample the product before committing was a favorable point in Crestcom's effort and helped us arrive at the decision to participate.

I was able to apply some of the techniques for making concessions. I also was able to get concessions when they asked me for one. This has allowed me to maintain control over my purchasing negotiations. I am able to get more purchasing power for our money, and save thousands of dollars in the process.

We can see that the program will last us for many years in that it is a good vehicle for recharging management's batteries and refocusing us on some of the more important yet often forgotten management aspects.

As in most businesses, time is the most controversial factor in our lives. People are very hesitant to give up their time for another meeting, so to speak. Exposure to the skills presented in the Bullet Proof Manager series has made most supervisors and managers more than willing to make the investment of their time.

I have no hesitation in recommending the programme to other organizations ...

I am happy to let you know that I have found this an excellent total sales training programme that is very much geared to the experienced and inexperienced trainer alike.

The programme shows how to develop our skills in a simple, yet highly constructive manner. I have found it very relevant to the Australian market conditions.

Each session leaves me more determined and more prepared to manage and lead my organization. The combination of videos, exercise and peer interaction has provided me with a unique and challenging learning experience.

All the managers loved the process, because it is straight forward and immediately applicable to their operations. Thanks to these programs, we are able to give practical techniques to our managers.

This concept saves thousands and thousands of T&D funds. By Crestcom giving you the materials, methods, and teaching techniques, it becomes a program that can be used for years. That is the kind of bang I want for my buck.

Equally impressive were the results of the six-month survey. One hundred percent of the responses ranged from Good to Excellent as the executives ranked the overall quality of the videos, facilitated exercises, printed materials, and handouts, and the program as a whole.